ear-fung.us I'm a programmer. I'm also pro-grammar.

Samuel
March 4th, 2008 - 21:01

I bought four tickets for my family vacation to San Juan Costa Rica but when I closely examined my tickets several weeks later I learned that SJC was San Juan California instead of SJO; San Juan Costa Rica. That Spider Monkey at Delta / Bangalore had inadvertently typo-d us onto a flight to the wrong destination.
This has cost me $1800. dollars in new tickets and any chance that I will ever fly Delta again

Tom
March 9th, 2008 - 18:31

Delta Airlines is the best airline to work for and to fly with. Thank god for Delta Airlines and its 54,000 strong world wide employees. Thank You Delta.

tom
April 15th, 2008 - 07:36

if your destination is lax to jfk, use virgin america! Wow what a difference
Especially if you are going first class.
#1 virgin america was cheaper and was a real first class. Not the BS delta has been trying for the past few years. They have bigger *massage* chairs and personal 9″ tvs for everyone.
Delta still runs old 737 for NYC to LAX, so if you like retro 1970′s.
What happened to the old SONG planes?

Delta’s slogan should be “we are doing you a favor by flying” As AFAIK 1400 dollars for a 1970′s plane is ridiculous.

With the Delta/NW merger count on worse service.

G.A
May 28th, 2008 - 20:47

Delta Flight 6444
Houston to Atlanta
Friday, December 28, 2007

I was kicked off a flight for asking for a bottle of WATER.

The morning of the flight I had awaken to a bad cold that my child had already had for a couple of days. I mistakenly took 2 triaminic tongue strips….they were kid doses so I thought 2 would work better for an adult. (I won’t ever do that again)

Upon arriving to the airport the meds kicked in and I got so dried out…my tongue felt like sand paper and my nose was so dry. I had bought a water prior to going through security but had to leave it behind. I figured I’d save myself $4 for a new bottle of water and get some once I got onboard.

Boarded plane and the flight was delayed. Not a big deal…..but can I get a bottle of water please?

I was told that the bottled water was for “front row passangers and YOU are NOT front row”.

I was also told by the stewardess, “If your so thirsty….you should have brought your OWN bottle of water!”

When she told me I should have brought my own bottle of water…….I said, “Way to go with customer service lady.”

She then got irrate and started yelling. To which I said, “If you hate your job so much, maybe you should look for another profession.”

Well…now she is ticked and says, “I can have you removed from this plane, I’m going to talk to the Captain.”

Upon returning to me, she gets real close to me and kneels in the isle and says, “”I’ve talked to the Captain and he told me to give you NOTHING!”

At this point I just put my head down on the tray table. I can’t believe I’m stranded on a flight that has been delayed for God-knows-how-long and I’m being denied water.

About 15 minutes later a woman taps me on the shoulders (Deborah Estes, IAH FTO Dept.125) and asks my name and tells me that I am being asked to exit the plane.

-No police man ever spoke to us
-No air marshall spoke to us
-No one took our statements or even asked us to give a statement
-No one would supply us with the names of the crew
-No one would supply us with the explaination of why I was removed
-Upon asking about our luggage we were told it went on to our final destination without us and that it would be secured for us to collect when we get there. We have no additional clothing, no toiletries, no RX medications
-We were given a flight for the following day and told hotel and food was our responsibility

I wil NEVER fly with DELTA again. They knew it was a bogus kick-off. The official Delta record reads, “While flight was delayed, passanger became irrate that her bottle of water was opened”

Sure wish I had gotten a bottle of water!! And honestly, if that even were the case—-wouldn’t you just get someone a new bottle and end the problem? Goes to show what sort of ghetto/ignorant flight crews they hire.

Delta SUCKS!

Jeremy
July 4th, 2008 - 11:49

Going to:

Saturday 21st of June. Took off at Columbus and hit a flock of 13 birds, had to turn around to check the plane. Took back of missed the connecting flight to Jackson Hole got rerouted to Minneapolis, and was then transferred to Northwest airline. Northwest would not let us on the plane because they stated Delta had not released the tickets. Delta stated they could not help nor print any tickets to get us on the plane. Northwest allowed us on the plane since it was the last flight. We landed into Jackson Hole with only two of our six bags. We tried to filed a claim with Delta who told us to get with Northwest since we flew in them. We filled out a report with Northwest.

Sunday 22nd of June morning we called Northwest no sign of the bags, we went back to the airport in Jackson from our hotel, Northwest still didn’t have them. Walked over to the Delta counter and happened to see them next to the luggage carousel. The lady at the counter claim they had been sitting there for four hours. They didn’t even verify our tags or our id’s, there was other luggage there besides ours as well.

Return flight:

Sunday 29th of June. Got to the Jackson hole airport on the way back, could not land in Atlanta do to storm, the landed at another airport north of Brigham. Took back off an hour later, missed connecting flight. Tried to jump on next flight, Meagan and I went to the desk to ask about stand by, we were directed to the help desk .We got on stand by, through Matt’s sky miles special line do the long line, got to the terminal B35 and “ Donnie William” would not let us on the flight, claimed we were not on the list. Matt pulled up computer that claimed showed we were on the list got into a yelling match. They guy refused to let us on the plane. 17 empty seats…

Went to the help desk and they showed us we were on the list, got directed by to the supervisor “Courtney Hood” , who pretty much called us “lairs” and said we must have not been paying attention and they would not have left with 17 empty seats if we were there. She seemed care very little, as she took time from helping us to wave and kiss two people that came to visit her two separate times during the conversation. She offered a discount to a cheap motel but refused all else. We ended up going to a different hotel then flying at 10 am the next day Monday 30th of June.

Lee Foster
August 12th, 2008 - 08:55

Yesterday, July 20, 2008 I flew on Delta/Comair Flight 5610 from Baltimore (BWI) through New York (JFK) with the ultimate destination Rochester (ROC). In my sixty years, forty-one of which I have been an airline customer, I have never had such a horrible experience.

The flight was scheduled to leave at 6:15 from BWI. Earlier flights to JFK and to Boston had been cancelled. We boarded at about 6:20 pm, then spent 1 ¼ hours on the tarmac without air conditioning. At approximately 7:40 pm, we went back to the gate, were told to disembark and that no news would be available until 10:00 pm. Because many of us had connections in NY, we got in line at the gate to review the options. After fifteen minutes, those with international connections were told to go to the main ticket counter. After fifteen more minutes, all of us with connections in NY were advised to go to the main ticket counter.

At approximately 8:50 pm we were told by ticketing agents to return to the plane as it would be leaving in fifteen minutes and that we would make our connections as all flights were being held at JKF. We ran to the plane, only to find ourselves again on the tarmac without air conditioning until 11:10, over three hours. The flight attendant and the captain kept us informed periodically. Each of them told us near 11:00 pm that a decision was being made in Cincinnati as to whether we would go back to the gate at BWI or go to JFK, based on that fact that most of us had missed our connections and that we would go to where the better choice was for hotels to put us up for the night. At 11:10 we departed for NY.

We arrived in the Delta terminal at 12:04. Then, the nightmare really began. Agents told us that Delta was not responsible for the delay, so no hotel vouchers or food vouchers would be made available. Since we had been told otherwise on the plane, a number of people protested and asked for a supervisor. Two different supervisors came to assist, but most had dealings with Lead Agent William Salamanca. I spoke with Mr. Salamanca at 12:20. He was indifferent to our plight, but he told me to stay where I was at Gate 21 and that he would return shortly with an address to which I could write.

I waited ninety minutes with no return of Mr. Salamanca. At that point, 1:50 am I went in search of him. After about twenty minutes, I found him. He first refused to talk to me, calling the person behind me. I replied that since he had not returned after 1 ½ hours, I felt that he owed me a response. He replied sarcastically, “Were you going somewhere? I told you we would do nothing for you.” I persisted that he had promised to return and had not, asking if his promises were as empty as those we had been given while on the plane. He disappeared for about ten minutes and slammed a piece of paper containing the address on the counter and called, “Next!”

Certainly, no one was given any favoritism. Parent(s) with infants and toddlers or young children and elderly and infirm folk were treated equally badly. Mr. Salamanca displayed callous indifference, astounding arrogance, and stinging sarcasm to intimidate numerous people. Indeed, one man, justifiably upset, but well within appropriate bounds of behavior, was nearly slugged by Mr. Salamanca. Other staff held him back. I’m sure that, in the short term of one night, Mr. Salamanca saved Delta airlines some modest amount of money, but what he cost Delta Airlines in the long term is far more costly, indeed, priceless.

We were forced to spend the night either propped up in the chairs or on an absolutely filthy floor. Indeed, the terminal was so dirty that some of the pillars had as much as ½ inch of dust combined with bird droppings from the sparrows that nest in the recesses of the top of the pillars. Since all vendors were closed, the only accommodation was the offering of sodas and water which were not only not cold, but quite warm, and one cookie or peanut package, hardly adequate for those who were expecting to have dinner in NY.

From Delta Airlines, I ask for myself and all those on flight 5610, and those from other flights similarly affected, three things:
1. A profuse and genuine apology, though that someone has to ask for it, its meaning is diminished.
2. Generous compensation for the hell we endured, both on the plane and on the ground at JFK. A 6 ounce bottle of warm water and a package of airline peanuts do not come close.
3. And, there would be cheering across multiple continents if we were to know that Delta does not consider Mr. Salamanca an appropriate face for its mission to provide high quality and safe air travel for its customers.

I look forward to your response.

Response: Delta responded three weeks later that it wasn’t their problem, so I would not be getting the response for which I had asked. I will NEVER FLY DELTA AGAIN and I am giving them all sorts of free advertising of the quality of their service.

Scott
September 14th, 2008 - 16:16

I forgot to add: the flight attendants were so bad on our transatlantic flight my wife referred to them as “carnival workers”.

Grant
November 21st, 2008 - 13:06

Since my experience with Hellta, I tell everyone about how bad it is. When your friend is on his death bed and they really don’t care if you get there or not, you kind of spread the word. I think i have told 2000 people, through email and other avenues. They don’t deserve to exist. Pass it on.

Don
February 7th, 2009 - 13:12

Seven months ago we booked a Delta round trip flight to Cancun; three days before the flight they call, say our return flight has been canceled; they will fly us Cancun-Atlanta-Cincinnati, dump us there at 11 PM, then fly us out the next morning… we of course pay for the hotel. There is no alternative, they say, and of course at this point us trying to book another airline is $1300 a ticket. Well, o.k.
Then we get to the airport this morning for our 5:30 AM flight to Atlanta to connect to our Cancun flight. The plane we were to take has no gas cap. They outsource their mechanical work, and a mechanic has to drive in from the nearest other Delta staffed airport 80 miles away; however there is a further delay as they can’t find him. The guy behind the desk has only been there three weeks; nice guy but he absolutely does not know what he’s doing. It took him almost an hour to help one family. Another gal shows up and she doesn’t know much more; both of these people were trying to enter information on the computer by having somebody on the phone tell them what to do. They won’t book people on another airline unless the flight is canceled. Mechanic finally shows up almost three hours later and can’t fix it (no gas cap, I guess). They finally cancel the flight and by then no flights are available and we won’t leave until tomorrow, getting up at two in the morning for a 4:45 AM flight going Cedar Rapids-Cincinnati-Atlanta-Cancun with two very short layovers (I just know we will not make one of them and get stuck for another day). A supervisor finally showed up (he also came from the airport 80 miles away) and he knew what he was doing, but he just cheerfully lied to us by telling us the reason they didn’t book us with other airlines earlier is that all the flights were full, which we know they weren’t. He did tell us they could book our return flight with NWA to avoid the day overlay; the Delta booking people had told us there was no flight available.
Let’s see: incompetent, scary maintenance, repeatedly lie, unsympathetic.
I have a website that gets about 50,000 distinct visitors a year… I think I can do something there.

chris
March 3rd, 2009 - 22:03

We just returned yesterday through Delta. We were flying back to St. Louis from Ft Lauderdale. We had a stop in Atlanta Hartsfield (The worst airport I have ever been in!) We left Ft. Lauderdale late by 2 hours on Delta. Still arrived in time to make our connection to St. Louis. Got to the gate with 45 minutes to spare and as we were lining up to get on the plane they cancelled it. They put us on stand by for the only flight left that evening. We did not get on and the plane left without us. We went to the customer service desk and waited for over an hour. We were told by the woman that the next flight we could get on was on Monday. Mind you this was only Saturday. We reserved these seats and had her put us on stand by for the next day. We then asked if they would give us a hotel voucher and food voucher because we have been through this before. We were told they only do this for mechanical problems and our original flight was cancelled because of weather. I said how could that be when the flight 2 hours later going to the same place left, and it was not doing anything at this airport or the st. louis airport. Less than helpful and rude is was we got. They need to teacher their workers a little compasion and sympathy. We gave up and booked our own room for the night. We got to the airport on Sunday and were number 14 on the standby list. We were 11 the night before. Missed the first flight, the second flight was cancelled, the third flight we were only number 23 on the standby list. I don’t understand how we could be moved down on the list when we had obviously been waiting the longest. By noon we decided to go to customer service (thats a joke) to see if we could get on another flight with a connection to st. louis. Ms. Lawerence was rude and arrogant. She told me that she was not going to talk to me if I didnt stop yelling at her. Mind you I had not even raised my voice. After she said this I lost it. I started balling like a baby. I have 4 kids at home that I needed to get home to they are only 10 9 7 and 6. We just left and got another hotel room on our dollar. Finally departed on Monday morning 1 hour and 45 minutes late.

Leigh
June 26th, 2009 - 22:46

I am staying in a Holiday Inn tonight, $189 of my own money, because DELTA delayed my flight, made me miss my connection international flight to France due to the fact that they had us sit on the tarmack for an HOUR after landing, then made me wait 3 hours in a line to tell me it “wasn’t their fault” and i was booked on the next flight TOMORROW EVENING. They WOULDN’T comp my hotel even though they DID for someone else in my SAME situation…. HELLO DISCRIMINATION!!!! They WOULDNT’ give me my luggage- holding it hostage! I am furious and will never ever EVER FLY DELTA AGAIN.

Chris
July 13th, 2009 - 17:12

I have flown Delta for years and have finally reached my limit with their service. First of all, the two assholes who run the check-in at JFK should be fired on the spot. What a couple of obnoxious losers. Secondly, don’t try getting anything done with Delta’s customers support. They pretty much told me to they could not do anything for me either. So I let her know I would start blogging about my experience.

On a flight from JFK to Denver, I had assigned seats for me, my wife and two kids. One of my kids has special needs. I booked this flight 6 weeks in advance and ASSIGNED some seats. 24 hours before my flight, I get an email that confirms our check-in but then shows me that all four of us have been re-assigned to different seats throughout the plane. I called and was told to get new seats at the airport. Then I get to deal with dumb and dumber at the check-in at JFK. First of all, they were incredibly rude. I asked…”what if my kids were really really young, would you still sit them by themselves? Their answer…Yes. Then, they boldfaced lied to me and said that there had been an equipment change. LIE!!! I was in line in the food court with the pilot of our flight. He confirmed there was no change and was floored by how I had been treated.

What a great feeling I got walking off the plane in Denver, going to the ticket counter, pulling out my Skymiles card and giving it to the guy there. They will never receive another dollar from me and I will be sure to cost them business with my story. Southwest and United have always been good to me and I will continue to give them my business.

Delta, you had better wise up and clean up your act. Otherwise, you will be going the way of the doo doo. You service sucks.

Phil
September 8th, 2009 - 15:32

Delta Airlines refuses to replenish my mileage account. They said my 41,000+ miles “expired”, without giving me any notice. Don’t think I’ll be supporting Delta Airlines in the future.

DeMitt Rutledge
October 23rd, 2009 - 14:12

The following is the exact letter I sent both “virtually” and in its physical form…..

I would like to address what I’ve seeen as a deterioration of service with Delta Airlines over the last year. There have been many instances of this that I care not bring up until now. I have been requesting missing mileage for a flight taken back on September 19th and I absolutely requested said mileage WITHIN the 30 days alloted by Delta. I received a reply stating that the “miles HAVE BEEN posted to my account and will reflect on my account within 24 hours” – and that was on October 4th. After 15 DAYS – I contacted Delta AGAIN to request miles that SHOULD HAVE POSTED (I emphasize “should have” because that was YOUR response to my ORIGINAL request) WITHIN 24 hours of my original request (October 4th) which NEVER posted. Guess what Delta’s response was to that SECOND attempt ? It was that you were “behind” and that I should allow 5-6 days to have this worked on….what no one seems to recognize is that YOU ALREADY stated that miles HAVE BEEN POSTED and SHOULD REFLECT WITHIN 24 HOURS and that was again, back on October 4th. I have taken exactly 16 segments SINCE June of this year (that’s 16 segments in 5 months) and I have experienced misinformation up to and including a flight where I was SUPPOSED to travel with my pet as checked baggage that ended up being a DISASTER. I was even issued a $100.00 travel credit for that experience and I thought that my bad “run” with Delta was done…..but alas, I’m STILL dealing with this issue. Can a HUMAN there verify my flight information and get this resolved as I have many more flights to be taken and this has definitely caused me to rethink who the carrier will be for those flights ! Here’s the kicker though….After being a Delta EMPLOYEE for 12.5 YEARS and excelling at every position I served (including 8 years in Reservations as not only a Skymiles Service Agent, but also for 4 years as an International Partners Awards Desk and as an International Sales agent) I reapplied AFTER accepting a severance package and I get an email back saying I didn’t meet the BASIC criteria for a frontline Domestic Res Agent ? ? ? ? I won’t even have to mention approximately 72 letters of commendation of my service from satisfied passengers (Feather In Your Cap awards) with my time in RESERVATIONS so it’s safe to say that I know a “fair amount” of about how the Skymiles desk operates as well as Delta’s expectation of service – and I HAVE NOT SEEN IT. I’m not sure why the service has gone downhill but I’m glad it wasn’t this way DURING my 12.5 years of service with Delta. Can someone that still knows a bit about good service get this worked on ? This is my 3rd attempt after being MOST patient so I think it’s about time Delta get back to being the Delta I knew and enjoyed working for – for over 12 years and get my flights posted ? I’ll usually end any “request” correspondence with a “thank you” but this has been everything but a thankful experience – I’m seriously at a point of ending my correspondence (as far as Delta is concerned) with ” A PASSENGER HOPEFULLY WISHING AND WAITING THAT THIS WILL BE A FAVORABLE EXPERIENCE HANDLED IN WHAT SHOULD BE A NORMAL AMOUNT OF TIME – BUT EXPERIENCE HAS SHOWN THAT’S A BIG HOPE” with my signature….
DeMitt Rutledge

p.s. I can attach the entire email thread regarding this issue if need be.

Now, I do realize that this is minor compared to what others have experienced as evidenced above but it’s more of a way to add to the clear frustration with an airline that obviously needs to set itself right. Thanks Delta….